System-wide visibility
Bring activity from multiple services, providers and locations into a common reporting environment, with user-defined date ranges and comprehensive filtering.
For Commissioners & Public Health
Commission harm reduction with clearer evidence.
neo360 brings frontline activity, service delivery and management reporting together in one configurable platform — helping commissioners understand what is happening across providers, locations and pathways without losing the flexibility local services need.
Commissioner ViewIllustrative
One viewAcross providers & locations
FilterableBy service, activity & period
ExportableScreen, CSV & extracts
Activity trendSelected programme
Service activity
Provider comparison
Outcome monitoring
Custom reporting
A commissioning view built around real service delivery
neo360 was designed for harm reduction rather than adapted from a generic case-management product. That gives commissioners a consistent information layer while preserving the different workflows required by needle exchange, naloxone, BBV, supervised consumption and other commissioned activity.
Consistency without rigidity
Standardise the information that matters to a programme while allowing services to configure delivery, local pathways, equipment, eligibility and workflows.
Evidence for decisions
Use client, service and activity reporting — plus bespoke reports and data extracts — to support contract management, needs assessment and service improvement.
One platform. One consistent picture.
neo360 can support individual providers, multi-provider systems and national programmes, allowing commissioners to see the same core information across very different harm reduction settings.
Explore the ModulesConsolidate activity across locations and delivery models.
Interrogate data by period, service, activity and defined criteria.
View online, export CSV or feed organisational data warehouses.
Reflect contracts, pathways and commissioning requirements.
Reporting designed as a core requirement
The public neo360 specification describes hundreds of standard reports with thousands of variations. The emphasis is not simply on collecting information, but on making it usable for operational and commissioning decisions.
Client-based reporting
Understand service-user characteristics and activity where the commissioned configuration records them.
- User-defined date ranges
- Comprehensive data filtering
- Cross-module histories and activity
Service & provider reporting
See delivery at service or location level and compare patterns across a wider commissioned system.
- Service-based reports
- Activity-based reports
- Multi-location visibility
Custom & bespoke reporting
Extend standard reporting where programme requirements demand a more specific view of activity or outcomes.
- Custom bespoke reports
- Flexible filters and periods
- Web access from authorised locations
Data beyond neo360
Reporting can support wider organisational intelligence rather than becoming a closed information silo.
- Export reports to screen or CSV
- Data extracts for service data warehouses
- Reusable commissioning datasets
More than reporting: commissioning controls
Several neo360 modules directly support contract administration and commissioned service delivery as well as clinical and harm reduction activity.
Compliance
Electronically request provider acceptance of Service Level Agreements, policies, procedures or other commissioner-defined documents.
- Create multiple compliance statements
- Embed documents or web links
- Set acknowledgement timescales
- Restrict access where statements are not acknowledged
Enhanced Services & Payments
Configure commissioned activities, fees, dependencies and invoicing around the service model being delivered.
- Commissioner, PO and contract references
- User-defined service protocols and tasks
- Fee allocation to activities
- Consolidated claims and invoicing
From local services to national programmes
neo360 supports local and national implementation. In Wales, the platform operates as the Harm Reduction Database Wales under a national agreement with Public Health Wales, covering participating services for Needle Exchange, Naloxone, Long Acting Reversible Contraception, Drug Poisonings and Blood Borne Virus Testing. neo360 also has deployment experience across the UK, Canada and the United States, with previous deployments in Australia.
LocalSingle service or commissioned pathway.
RegionalMultiple providers and delivery settings.
NationalCommon programme data across participating services.
InternationalDeployment experience across several health systems.
A practical route from commissioning requirement to insight
1
Define
Agree the programme, services, measures, reporting needs and local operating requirements.
2
Configure
Shape modules, workflows, data items and reports around the commissioned model.
3
Deploy
Roll out to individual services, provider networks or wider programmes.
4
Monitor & improve
Use consistent activity and reporting to understand delivery and inform future decisions.
Designed for sensitive harm reduction environments
Configurable anonymity
Needle exchange can be as anonymous as the service requires.
Auditability
Modules such as stock management maintain transaction histories and audit trails.
Defined access
Commissioned configurations can separate operational and administrative needs.
Long-term focus
More than 20 years dedicated exclusively to harm reduction systems.
See what neo360 could do for your programme.
We can demonstrate the modules, reporting and commissioner controls around your own service model — from a single commissioned pathway to a multi-provider or national programme.
Book a Demo