Harm Reduction
Needle exchange, naloxone, injecting-risk assessment, BBV monitoring, supervised consumption, supervised injecting and drug-poisoning review.
The neo360 module library
One platform. Modules built around real harm reduction delivery.
neo360 combines specialist harm reduction, clinical, operational and reporting modules in one configurable platform. Services can deploy the functions they need, shape them around local practice and extend the system as priorities evolve.
Configure your neo360Modular by design
Needle ExchangeTransactions & stock
NaloxoneTraining & supply
BBV MonitoringTesting & referral
Injecting RiskStructured assessment
ReportingOperational insight
Enhanced ServicesConfigurable pathways
Record • Monitor • Analyse
One connected information platform across services and pathways.
One connected information platform across services and pathways.
A module set designed for the whole service environment
The current neo360 product range spans frontline harm reduction interventions, wider health activity and the operational functions needed to manage commissioned services.
Health & Prevention
Configurable alcohol assessments, antiretroviral therapy supervision, COPD assessment and influenza vaccination recording.
Operations & Commissioning
Reporting, stock and ordering, compliance, invoicing, online equipment ordering and user-defined enhanced services.
Core harm reduction modules
Specialist workflows for the interventions, risks and pathways that sit at the heart of harm reduction delivery.
Needle Exchange
Comprehensive, configurable needle exchange functionality for different models of provision.
- Define equipment, demographics and local workflow
- Anonymous to the level required by the service
- Record equipment supplied and returned, including retrospective and aggregate transactions
- Client histories, diaries, progress notes, BBV/sharing status and drug-use history
- Integrated stock management and automated ordering
Naloxone
Record the full pathway from referral and training through supply, resupply and use.
- Referral, overdose-risk and opiate-use information
- User-defined training packages and proof of external training
- Supply details including kit, batch, expiry and prescriber
- Reasons for resupply and recorded administration
- Automated retraining, batch-recall and expiry prompts
Assessment of Injecting Risk
A structured assessment developed with Scottish Health Boards to capture practical injecting risks.
- Substances used and route of administration
- Frequency, injecting locations and needles used
- Preparation, hygiene, acidifier and water use
- Needle reuse, batch preparation and sharing
- Naloxone status and BBV testing
Blood Borne Virus Monitoring
Manage BBV risk assessment, testing, results and onward care within one workflow.
- Risk factors including injecting, sexual history, chemsex and prison
- Venepuncture, dried blood spot and other test types
- Test results and results appointments
- Hepatitis B vaccination and history
- Onward referral and clinic/appointment details
Supervised Consumption / Opiate Replacement
Record the supervision of medications, attendance and exceptions.
- User-defined supervised-consumption workflows
- Drug, dose and prescriber information
- Retrospective entry and monthly supervision logs
- Missed supervisions and service drop-out
- Automated manager alerts and full supervision histories
Supervised Injecting
Manage and monitor a supervised injecting service from waiting room to discharge.
- Live view of waiting clients, waiting times and booth availability
- Client overdose history, alerts and flags
- Fentanyl testing, peer assistance, drugs and route
- Emergency treatment and clinical histories
- Discharge and referral information
Drug Poisoning Database
Support structured multi-agency review of fatal and non-fatal drug poisoning incidents.
- Request information from services that may have had contact
- Compile comprehensive histories from each service
- Arrange multidisciplinary reviews
- Record Coroner conclusions
- Distribute findings to stakeholders
Health & preventive care
Additional clinical and public-health functions that can sit alongside core harm reduction activity within the same service environment.
Alcohol Assessments
Create bespoke or standard alcohol assessments within a user-defined module.
- Client demographics and route into the service
- Initial and full assessments
- Brief interventions
- Electronic referrals to specialist services
Antiretroviral Therapy
Record attendance at supervision locations and prompt managers following non-attendance.
- Multiple antiretroviral regimes
- Attendance and medication supervised
- Medication taken home
- Non-attendance and no-longer-in-service status
- Email alerts to managers
COPD
Assess, record and monitor respiratory symptoms and refer for specialist treatment where required.
- Respiratory history and current status
- Suitability for respiratory assessment
- Spirometry and outcomes
- Sputum analysis
- Referral to specialist services
Influenza Vaccination Recording
Maintain detailed service-user vaccination records with locally defined eligibility and intervals.
- Client search and demographics
- User-defined time limits between vaccinations
- Consent and eligibility criteria
- Vaccine batch, expiry and injection-site details
Operations, reporting & commissioning
Tools for managing providers, stock, claims, compliance, reporting and bespoke commissioned activity.
Click – Deliver or Collect (C-DOC)
A web-based ordering route for equipment delivery or collection, integrated with neo360.
- User-defined data collection and opening times
- Postal transactions stored within neo360
- Orders passed to the chosen fulfilment/delivery service
- Suitable for local or national implementation
Compliance
Allow administrators and commissioners to issue documents or statements requiring provider acknowledgement.
- Create any number of compliance statements
- Embed documents, images or web addresses
- Set acknowledgement timescales
- Restrict access where required until statements are acknowledged
Stock Management & Ordering
Control stock at item or pack level and automate replenishment workflows.
- Minimum and maximum stock levels
- Traffic-light warnings on transaction screens
- Automatic supplier notifications and electronic ordering
- Full audit trail of stock-control transactions
- Supplier visibility to support proactive monitoring
Invoicing & Payments for Service Provision
Generate claims for services delivered by pharmacy partners and simplify commissioner payment workflows.
- User-defined payment criteria
- Claims by transaction or service user per month
- Electronic transfer of claims data to finance systems
- Consolidated invoicing
Reporting
Management reporting is designed as a primary neo360 requirement, with extensive standard and configurable outputs.
- Client, service and activity-based reports
- Custom bespoke reporting and user-defined date ranges
- Comprehensive filtering
- Output to screen or CSV
- Data extracts for service data warehouses and web access
User Defined Enhanced Services
Build and monitor enhanced-service protocols across commissioners and locations.
- Commissioner, PO and contract information
- User-defined protocols with policy/procedure guidance
- Tasks linked to commissioners with age/gender rules and warnings
- Dependencies between tasks and user-defined fees
- Invoicing and comprehensive activity reporting
Client Documents is also listed as a neo360 capability on the current public website; the site does not currently provide enough detail to describe that function more specifically without adding assumptions.
Not a fixed package. A configurable platform.
Across the module range, neo360 is designed to let organisations define local workflows, information requirements and operational rules rather than forcing every service into the same model.
Needle exchange can be configured to be as anonymous as the service requires.
Modules and pathways can support individual services or larger coordinated implementations.
Assessments, protocols, tasks, criteria, payments and other rules can be configured locally.
Operational records feed reporting, extracts and commissioner insight without a separate reporting system.
From individual modules to national programmes
The same modular approach can support wider implementations. In Wales, neo360 is deployed as the Harm Reduction Database Wales under a national agreement with Public Health Wales, supporting participating services across multiple harm reduction functions.
Build the neo360 configuration your service needs.
We can demonstrate individual modules, complete service workflows or a multi-provider configuration built around a commissioning model.
Book a Demo