Specialist software
A comprehensive modular platform designed specifically for harm reduction — covering frontline activity, client and service histories, stock, referrals, compliance, payments and much more.
The neo Solution
More than software. A complete harm reduction solution.
neo360 combines specialist harm reduction software with the implementation, insight, support and ongoing development needed to make it work in the real world. From a single service to complex multi-provider and national programmes, the solution is configured around how harm reduction is actually delivered.
Record • Monitor • AnalyseOne
solutionbuilt around you
solutionbuilt around you
PlatformPurpose-built software
ImplementationConfigured to your service
InsightReporting that informs action
PartnershipContinuous customer-led evolution
One solution. Four connected elements.
The value of neo360 comes from combining software, specialist implementation, usable information and a long-term relationship with the people delivering and commissioning harm reduction.
Professional services
Requirements mapping, configuration, implementation planning, migration support, onboarding and training help translate the platform into a solution that reflects local delivery.
Information & insight
Operational, management and commissioner reporting turns day-to-day activity into information that can support service improvement, planning and evidence-based decisions.
Ongoing partnership
neo360 evolves with its customers. New requirements, changing practice and emerging harm reduction priorities help shape continued development of the platform.
The neo360 platform
A configurable foundation that brings the operational and information needs of harm reduction into one connected environment.
Explore all modulesConfigurable modules
Use the functions you need and configure workflows, data collection, eligibility, alerts and local processes around the programme.
Connected workflows
Record presentations, interventions, referrals, follow-up and histories without fragmenting activity across disconnected systems.
Operational management
Stock control, ordering, compliance, enhanced services, claims and other operational functions sit alongside frontline recording.
Reporting by design
Client, service and activity reporting, bespoke reports, filtering, CSV export and data extracts provide usable information at every level.
Professional services that make the technology work for you.
A successful system is not simply installed. It has to reflect services, people, pathways, reporting requirements and local governance. neo360 works with customers through the whole lifecycle.
Discovery & solution design
We map services, delivery models, stakeholders, data requirements and reporting needs so the solution starts with the problem you are trying to solve.
Configuration & workflow design
Modules, forms, local terminology, alerts, service structures and workflows can be configured to support how your programme operates.
Implementation & migration
We support implementation planning and, where required, the transition of existing information so services can move to neo360 in a controlled way.
Training & onboarding
Users and administrators are supported to understand the system, the workflows relevant to them and how to get consistent value from the platform.
Reporting & data services
Standard and bespoke reporting, commissioner outputs, data extracts and integration with wider data environments help make recorded activity useful beyond the transaction.
Support & continuous development
Ongoing support is paired with customer-led development so changing practice, new services and new monitoring requirements can continue to shape neo360.
Designed to scale with your programme.
neo360 can support different organisational models without losing the consistency needed for meaningful reporting. The same core approach can serve individual locations, multiple providers, commissioners and larger population-level programmes.
Single services & local networks
Configure workflows around individual services, pharmacies, outreach teams or local delivery models.
Multi-provider programmes
Bring activity from different providers and settings into a consistent monitoring and reporting framework.
Regional & national programmes
Support shared standards and commissioner insight while accommodating the operational needs of participating services.
International experience
neo360 has deployment experience across the UK, Canada and United States, with previous deployments in Australia.
From requirement to continuous improvement.
Our approach is collaborative from the start and continues after deployment.
1
Discover
Understand the services, users, workflows, information needs and outcomes that matter.
2
Configure
Shape the modules, structures, processes and reporting around the programme.
3
Deploy
Implement, onboard and support the people who will use neo360 day to day.
4
Evolve
Use feedback, new requirements and changing harm reduction practice to keep improving.
Specialist by design.
Responsible by default.
◎
Configurable anonymity & data minimisation
⌁
Controlled access & accountable use
↺
Comprehensive histories & auditability
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Explore Safety & Governance →Reporting designed for harm reduction
Harm reduction is not an add-on.
neo360 has spent more than two decades working exclusively in this field, building knowledge of the practical, operational and reporting challenges services face.
20+years specialist
experience
experience
1000sof locations
supported
supported
360°software + services
+ insight
About neo360+ insight
Build the neo solution around your programme.
Whether you are replacing an existing system, extending a programme or looking for a better way to connect frontline delivery with commissioner insight, we can start with your requirements.