Practical at the point of delivery
Record service activity, supplies, tests, supervision and other interventions through workflows designed around the task being undertaken rather than a generic case-management screen.
For Harm Reduction Services
Built around the way your service actually works.
neo360 brings specialist harm reduction workflows into one configurable, web-based platform — from needle exchange and naloxone to BBV, supervised consumption, stock and reporting. Record what matters at the point of delivery, keep follow-up visible and give teams a complete history when they need it.
Service WorkspaceIllustrative
PresentationsRecord activity as it happens.
Follow-upKeep recalls, appointments and alerts visible.
StockSee items approaching minimum levels.
HistoriesReview previous activity and interventions.
A typical service journeyConfigured locally
1Find or create
2Record activity
3Action follow-up
4Report & review
A platform designed for frontline delivery
neo360 has been developed around specialist harm reduction activity for more than 20 years. Services can configure the information they collect and the workflows they use without losing the consistency needed for histories, management reporting and commissioned monitoring.
Configured to your service
Define equipment, demographics, assessments, eligibility, protocols, enhanced-service tasks and other local requirements so the system reflects how your service is commissioned and delivered.
Complete histories & follow-up
Keep presentations, transactions, results, referrals, notes and relevant follow-up together so authorised staff can understand what has happened before and what needs to happen next.
Day-to-day tools that keep services moving.
neo360 does more than capture activity. Its modules include alerts, recalls, diaries, stock control, electronic ordering, referrals and reporting that support the operational work around each intervention.
Explore all ModulesSupport re-training, batch recalls, missed supervision and other defined follow-up.
Maintain item levels, flag low stock and automate supplier ordering where configured.
Record onward referrals, clinics and follow-up arrangements across relevant modules.
Keep presentation histories, transaction records, progress notes and service activity accessible.
Specialist workflows for specialist services
Each module is built around the activity it supports. The result is a common platform without forcing very different interventions into the same generic workflow.
Needle Exchange
Define local equipment and demographics, record items supplied and returned, enter retrospective or aggregate transactions and maintain detailed presentation histories.
Naloxone
Record referral, training, consent, supply, batch and expiry information, overdose administration and automated recall activity.
BBV Monitoring
Schedule tests, record risk factors and results, arrange result appointments and record onward referrals to specialist services.
Supervised Consumption
Record supervised medication, dose and prescriber, missed supervisions, retrospective activity and automated non-attendance alerts.
Supervised Injecting
Manage waiting, booth availability and client flow while recording drugs supervised, emergency treatment, clinical history, discharge and referral details.
Enhanced Services
Create commissioner-defined protocols, tasks, dependencies and fees, then record delivery and generate comprehensive activity and invoicing information.
Support the intervention — and the operation around it
Frontline software works best when it reduces the gaps between recording an intervention, taking the next action and understanding what has happened across the service.
Stock Management & Ordering
Keep equipment availability visible within the same environment used to record service delivery.
- Item and pack stock levels
- Minimum and maximum thresholds
- Traffic-light low-stock warnings
- Automated supplier notification or e-ordering
- Full stock transaction audit trail
- Supplier monitoring where configured
Reporting for service managers
Turn the information recorded by teams into practical operational and management views.
- Client-based reports
- Service-based reports
- Activity-based reports
- User-defined date ranges
- Comprehensive data filtering
- Screen and CSV output
Flexible enough to fit your service model
Different harm reduction services work in different ways. neo360 allows local configuration while keeping activity within a consistent platform. Needle exchange can be as anonymous as the service requires, several modules support user-defined data or workflows, and web access allows authorised teams to work across appropriate service locations.
Configurable anonymityNeedle exchange can be as anonymous as your service requires.
User-defined workflowsConfigure assessments, services, protocols, tasks and local data requirements.
Retrospective recordingSupported where operational workflows require activity to be entered later.
Local to wider deploymentSupport individual services, multiple locations or wider commissioned programmes.
From configuration to continuous improvement
1
Configure
Shape modules, data items, equipment, pathways and workflows around the service you deliver.
2
Record
Capture the intervention and relevant service-user information at the point of delivery.
3
Follow up
Use histories, alerts, recalls, appointments and referrals to keep the next action visible.
4
Review & improve
Use service and activity reporting to understand delivery and identify where practice can improve.
Designed for sensitive harm reduction environments
Appropriate anonymity
Configure identifying information to reflect the service model where supported.
Traceable activity
Maintain comprehensive histories and audit trails across relevant workflows.
Controlled follow-up
Use alerts, recalls and service histories to support consistent operational action.
20+ years focused
Developed exclusively around harm reduction monitoring and service delivery.
See how neo360 could work in your service.
We can demonstrate the modules and workflows around the way your team actually delivers harm reduction — including the configuration, follow-up, stock and reporting that sit around each intervention.
Book a Demo