Clear terms for a specialist harm reduction solution.

These Terms of Use apply to the public neo360 website and provide general conditions relevant to use of the neo360 software platform and associated professional services.

Use of a commissioned or licensed neo360 deployment will normally also be governed by a separate agreement between neo360 and the relevant customer, commissioner, service provider or other contracting organisation. That agreement may include licence conditions, implementation scope, data-processing terms, support arrangements, service levels, security obligations and commercial provisions.

If there is a conflict between these website terms and a signed customer agreement, the signed agreement should govern the relevant deployment to the extent of that conflict.

You may browse, link to and use the website for lawful business and informational purposes. You must not use the website in a way that damages, disables, overloads or interferes with the site or with another person's use of it.

Website content is intended as general information. It should not be treated as a substitute for a customer contract, implementation specification, clinical guidance, legal advice or local operational policy.

Where you are given access to neo360 through your employer, commissioner, service or another customer organisation, you must use the platform only within the authority and permissions granted to you.

neo360 may provide discovery, configuration, implementation, data migration, reporting, training, onboarding, technical support and ongoing development services. The precise scope, deliverables, dependencies, timetable and responsibilities should be set out in the relevant proposal, statement of work, support arrangement or customer contract.

Customers are responsible for how they configure and operate their deployment, including the users they authorise, the permissions they assign and the operational, legal and governance framework in which the system is used.

• Maintain appropriate user-management and access-control processes.
• Ensure users receive relevant training and local guidance.
• Define lawful purposes, privacy information, retention arrangements and other controller responsibilities where applicable.
• Use available configuration and workflow options consistently with commissioned services and local policy.
• Report suspected security incidents, inappropriate access or material system issues promptly.
• Maintain appropriate safeguards for downloaded, printed or exported information once it leaves the neo360 platform.

Individual users are responsible for following their organisation's policies and the instructions provided for the relevant deployment.

Unless expressly permitted by a customer agreement or by law, you must not:

• attempt to gain access to accounts, records, environments or functions for which you are not authorised;
• share credentials or deliberately bypass access controls;
• introduce malware, malicious code or automated activity intended to disrupt or degrade the service;
• reverse engineer, decompile, copy or reproduce protected software except where a mandatory legal right expressly allows it;
• use neo360 to infringe intellectual-property, privacy, confidentiality or other legal rights;
• use the platform for unlawful, fraudulent, abusive or deliberately misleading activity; or
• conduct security testing against production services without prior written authorisation from neo360.

Users should take reasonable steps to protect login credentials, authentication factors and devices used to access neo360. Where a customer deploys additional security requirements, those requirements must also be followed.

If you believe an account, device, export or system has been compromised, or you identify unexpected access or behaviour, report it promptly through your organisation's agreed process and, where appropriate, to neo360 support.

neo360 provides tools for recording, organising, monitoring and reporting information within harm-reduction and related service workflows. Customers and authorised professionals remain responsible for clinical, safeguarding, treatment, commissioning and other professional decisions made in connection with their services.

Where workflows, alerts, prompts, reports or configured rules are used, they should be understood within the customer's wider governance framework and not treated as a substitute for professional assessment or local policy.

Unless a customer agreement says otherwise, neo360 and its licensors retain ownership of intellectual property in the neo360 platform, website, branding, documentation, standard configuration tools, software components and materials we create.

A customer or user's right to access the software is a limited right to use it for the agreed purpose and term; it does not transfer ownership of the software or underlying intellectual property.

Customer-owned data and customer materials remain subject to the ownership and usage provisions in the applicable agreement. Bespoke developments, integrations or commissioned materials should be dealt with expressly in the relevant contract or statement of work.

Where a customer chooses to use a third-party integration, identity service, infrastructure component or external link, separate third-party terms may apply. Responsibilities for an integration, including configuration, data exchange and support boundaries, should be defined in the relevant agreement.

neo360 is not responsible for independent third-party websites merely because the neo360 website links to them.

neo360 aims to provide a reliable service, but availability can be affected by planned maintenance, emergency work, telecommunications, customer systems, third-party infrastructure and events outside reasonable control.

Deployment-specific service levels, maintenance arrangements, backup commitments, recovery objectives and support response targets are governed by the relevant customer agreement rather than by this public webpage.

We may update the website and develop or change platform functionality over time. Material changes affecting a contracted service should be managed in accordance with the applicable customer agreement and change-control arrangements.

The public website is provided for general information and, while we aim to keep it accurate and current, we do not promise that every page will always be complete, error-free or immediately updated.

For customers using the neo360 platform or professional services, warranties, exclusions, indemnities and limitations of liability should be those agreed in the applicable contract. Nothing in these website terms is intended to exclude or limit liability where doing so would be unlawful.

A customer's administrators may remove or amend individual-user access in accordance with their own user-management processes. neo360 may also take proportionate action where necessary to protect security, prevent misuse or comply with contractual or legal requirements.

Customer-level suspension, termination, exit assistance, data return and deletion should be handled in accordance with the applicable agreement.

Because neo360 supports customers in more than one jurisdiction, customer contracts may contain deployment-specific provisions on governing law, jurisdiction and dispute resolution.

Before publication, neo360 should confirm the governing-law wording it wishes to apply specifically to use of the public website where no separate customer agreement exists.

We may update these Terms of Use from time to time. The version published on the website should show its effective date. Changes to contracted customer rights and obligations remain subject to the relevant agreement and any applicable change-control provisions.