Frontline Services
Fast, configurable workflows that help staff record what matters without turning a harm reduction contact into an administrative exercise.
See service workflows →Purpose-built for harm reduction
Better harm reduction starts with better information.
neo360 is a comprehensive monitoring and reporting platform developed exclusively for harm reduction services. Record frontline activity quickly, monitor pathways and outcomes, and turn complex service data into clear, useful insight. Developed in the UK, neo360 has supported harm reduction delivery across the UK, Canada and the United States, with deployment experience in Australia.
Operational overview
Illustrative1,248service contacts
184naloxone supplies
92%records complete
Activity by serviceLast 7 days
Needle exchange
Injecting risk
BBV monitoring
Referrals & outcomes
Designed around the way harm reduction works
One platform for the people delivering services, the teams managing them and the commissioners who need to understand what is happening across a whole system.
Commissioners & Public Health
Consistent, timely information across providers, geographies and pathways — helping turn operational data into evidence for planning and improvement.
See the bigger picture →Flexible by Design
Local or national, anonymous or identifiable, standardised or highly bespoke. neo360 adapts to the service model rather than forcing the service to adapt to the software.
Explore governance →Record. Monitor. Analyse.
A single harm reduction information platform that connects day-to-day delivery with system-level intelligence.
Explore all modulesComplete service-user & transaction histories
Live operational & commissioner reporting
Risk, intervention & outcome monitoring
Stock, ordering, compliance & audit
A modular platform for real-world delivery
Choose the functions you need today and extend the platform as services, policy and local priorities evolve.
Needle Exchange
Anonymous or identifiable transactions, equipment issue and returns, histories, diaries and stock management.
Naloxone
Training, supply, resupply, batch information, administration history, recalls and service-user risk information.
BBV Monitoring
Risk assessment, tests, results, vaccination history, appointments and onward referral to specialist services.
Injecting Risk
Structured assessment of substances, injecting practices, preparation, sharing, hygiene, naloxone status and BBV risks.
Supervised Consumption
Medication, dose, prescriber, attendance, missed supervisions, alerts and comprehensive supervision histories.
Drug Poisoning
Bring together multi-agency information to support review of fatal and non-fatal incidents and identify opportunities for prevention.
From frontline contact to actionable insight
neo360 keeps the process simple at the point of delivery while building a richer picture in the background.
1
Record
Capture the information relevant to each intervention using workflows configured around the service.
2
Monitor
Follow activity, risks, referrals, stock, attendance and outcomes across services and pathways.
3
Analyse
Turn operational records into usable reporting for teams, managers, commissioners and public health.
4
Improve
Use evidence to understand demand, identify gaps, strengthen pathways and improve service delivery.
Built for sensitive, high-trust services
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Configurable anonymity and identifiers
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Role-based access and permissions
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Detailed histories and audit trails
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Security & governance →
Consistent data across providers
Harm reduction is not an add-on for us.
neo360 has been developed around harm reduction for more than two decades, supporting local, regional and national programmes across the UK, Canada and the United States, with deployment experience in Australia.
20+years in harm reduction
100%sector focused
InternationalUK • Canada • US • Australia
Talk to us
See what neo360 could do for your service.
Whether you need a single harm reduction workflow, a multi-provider information system or a national monitoring solution, we can show you how neo360 can be configured around your model.
Book a Demo